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Support

Customer Support

We always strive to provide all of our customers with an excellent experience when contacting Chubb Home Security for all of your safety & security needs.

You’ll find many helpful options from our menu that will guide you in the right direction to get in contact to assist you with your questions.

If you can’t find what you’re looking for you can call Chubb Home Enquiries on 1300 124 822 (1300 1 CHUBB).

Our Customer Service Centre is open Monday to Friday 8.30am to 6.00pm EST. 

To make it easier here are the menu options.

Press 1 - New sales enquiries including monitoring connections, new systems or to  upgrade your existing system

Press 2 - If you need a service on your alarm system or if you require technical assistance

Press 3 - For account or billing enquiries or payment details updates

Press 4 - If you are moving house and need to update your details

Press 5 - If you have an enquiry about the National Broadband Network (NBN) and your  alarm monitoring service

Press 6 - To contact our Monitoring Response Centre and or you have an after-hours emergency.

CHUBB IS PART OF UTC CLIMATE, CONTROLS & SECURITY, A UNIT OF UNITED TECHNOLOGIES CORP. © 2017 CHUBB FIRE & SECURITY PTY LTD – ABN 47 000 067 541

MASTER LICENSES: 410089562 (NSW) | 17502015 (ACT) | ISL 225493 (SA) | SA20053 (WA) | 693-772-70S, 693-772-12S (VIC) | 3337754 (QLD)