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Going on Holidays

Are you going on holiday and is your home going to be left empty? So we can continue to keep your home safe, we need your most up-to-date contact details and those of any nominees you choose.

To update your contact list, please fill out and submit the form below or call 1300 1 CHUBB (1300 124 822). One of our helpful team will take your details and make sure we can contact you in an emergency.

Your Details Summary

1 Your Contact Details
2 Your Account Details
3 Your Emergency Contacts

When updating your emergency contacts, old contacts will be removed and new contacts used.

Primary Contact

Secondary Contact

(Remove) Additional Contact

(Remove) Additional Contact

(Remove) Additional Contact

(Remove) Additional Contact

(Remove) Additional Contact

4 Alarm Response Procedures

Your alarm response procedures are pre-selected options that tell us what you want us to do when something happens at your home. You can choose from the options below:

Choose your standard response procedure

OPTION 1
if no response
if no response
OPTION 3
if no response
if a break-in discovered

*Fees apply when patrol cars are sent you your premises

OPTION 2
if no response
if no response or if redirected

*Fees apply when patrol cars are sent you your premises

Choose your standard response procedure

OPTION 1V
VIDEO PRESENCE DETECTED
if no response
NO VIDEO PRESENCE
if no response

*Fees apply when patrol cars are sent you your premises

OPTION 2V
any activation (video or not)
if no response
SINGLE ACTIVATION, NO VIDEO
if no response

*Fees apply when patrol cars are sent you your premises

5 Chubb Fire Response Procedures

If you have a smoke detector connected to your security system, in the event of activation in your home, the Chubb Monitoring Centre will action your pre-determined fire emergency response procedures. You can choose from the options below:

Choose your standard response procedure

OPTION 1
if no response
followed by

*Fire brigade attendance may incur fees from State Fire Authorities

OPTION 3
if no response
if no response or if directed
OPTION 2
if no response
if no response or if directed

*Fire brigade attendance may incur fees from State Fire Authorities

6 Just some final details

1. Your Contact Details

2. Your Account Details


3. Your Emergency Contacts


4. Alarm Response Procedures


5. Chubb Fire Response Procedures


6. Final Details



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CHUBB IS PART OF UTC CLIMATE, CONTROLS & SECURITY, A UNIT OF UNITED TECHNOLOGIES CORP. © 2015 CHUBB FIRE & SECURITY PTY LTD – ABN 47 000 067 541

MASTER LICENSES: 410089562 (NSW) | 17502015 (ACT) | ISL 225493 (SA) | SA20053 (WA) | 693-772-70S, 693-772-12S (VIC) | 3337754 (QLD)