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The NBN and your home security

Overview: The NBN and your home security

You’ve no doubt heard of the National Broadband Network (NBN) being rolled out across Australia. The existing fixed phone lines and internet network infrastructure will be upgraded during the rollout. Once the rollout is complete in your area, you’ll no longer have access to a fixed-line telephone.

At Chubb, we want to continue to help you protect what really matters to you and your family. We’ll continue to monitor you until the transition ends. As well, we can advise and guide you on an alternative communications path should you need one.

Not all home security systems are compatible or have been fully tested with the new technology. We have a list of all tested and proven products.

With Chubb Home Security, you’re in safe hands.

For confidence in your home security system

When you connect to the NBN, give us a call on 1300 124 822. We’ll make sure your system can still talk to our Grade A1 24/7 Security Monitoring Centre to give you confidence that you’re protecting what’s most precious to you.

We know you’ll have many more questions, so we’ve put together a selection of Frequently Asked Questions to help you with your NBN journey.

If you can’t find the answer you need, give our helpful Customer Service team a call on 1300 124 822 so they can advise and guide you.

What you need to know about the National Broadband Network (NBN) Why is the government rolling out the NBN?

The National Broadband Network (NBN) will provide 93% of Australian homes, schools and workplaces in urban and regional towns with high-speed internet and phone access to optical fibre*. This will give people across Australia better access to services such as eHealth and streaming TV, along with many other internet-based services.

Why will I no longer have access to a copper wire network?

At the end of the transition period, your telecommunications provider has a regulatory obligation to disconnect the traditional copper wire network from your home. This means that if you wish to continue to make phone calls or use the internet through a landline service, you’ll need to be connected to the NBN.

This also means that you’ll need to select an alternative communications path for your intruder alarm panel during the 18-month transition period.

For confidence in your home security system

We want to make sure that you and your family are secure and protected through and beyond the transition.

Note that not all home security systems are compatible or have been fully tested with the new technology.

When you connect to the NBN, call one of our helpful Customer Service team on 1300 124 822 to make sure your system is operating as it should.

What does it mean for my monitored intruder alarm system when the NBN comes to my area?

Chubb will continue to monitor you throughout the transition period so you can protect what’s most precious to you.

When the NBN fibre network is available at your location, you’ll have an 18-month transition period in which to select your NBN services from any of the many Retail Service Providers (RSPs) operating in your region. At the end of the transition period, if you wish to continue to make phone calls or use the internet through a landline service (not via a wireless service such as mobile telephone or internet) you’ll need to be connected to the NBN.

For confidence in your home security system

We want to make sure that you and your family are secure and protected through and beyond the transition.

Note that not all home security systems are compatible or have been fully tested with the new technology.

When you connect to the NBN, call us on 1300 124 822 to make sure your system is operating as it should.

With Chubb, you’re in safe hands.

Can Chubb continue to monitor us if the NBN is connected to my home?

Yes. Chubb is by your side all the way to make sure you’re still able to protect what’s most precious to you.

You may choose to connect your intruder alarm to Chubb’s Secure Monitoring Centre using one of the methods outlined below:

  1. Install a wireless alarm communicator such as Chubb Secure Wireless.
  2. Connect your alarm panel to a compatible NBN service provided by your RSP using UNI-D (Data-based) port [link to relevant section] or NBN network termination device via an IP interface.
  3. Connect your alarm panel to a compatible NBN service provided by your RSP using the UNI-V (Voice-based) port. Not all RSPs provide a voice service and not all alarm panels are compatible with the UNI-V (Voice) Connection. Check with your RSP prior to choosing this option.

Don’t worry if you don’t understand what all of this means to you. You can give one of our knowledgeable Customer Service team a call and they can explain it in more detail.

Chubb will be with you all the way through the transition and rollout. We can continue to monitor your premises, regardless of how you choose to connect to our 24/7 Secure Monitoring Centre. However, you have a number of decisions to make if you choose to connect via an NBN service.

For confidence in your home security system

Call our helpful Customer Service Team, who can advise you and guide you, and ensure that you’re still protecting what matters most. Call 1300 124 822.

With Chubb, you’re in safe hands.

What do I need to tell my service provider if I connect via the NBN? 

There will be a few changes to how your alarm system communicates with our Security Monitoring Centre. We’ll do our best to ensure your 24/7 monitoring service continues to be provided over the NBN but you’ll need to:

  • Advise the RSP that you have a monitored security system.
  • Ask your RSP to provide a back-up battery for your NBN Network Termination Device (NTD). This ensures the alarm will still be able to communicate for a few hours in the event of a power failure.
  • Book a service call with Chubb Home Security. 

For confidence in your NBN-connected home security system

Once you’re connected to the NBN (or, better, before), give one of our helpful Customer Service Team a call so you can ensure you’re still able to protect what’s most precious to you. They’ll book a service call to ensure that your system continues to communicate with our 24/7 Secure Monitoring Centre. Call 1300 124 822.

I’m already connected to the NBN and my alarm system seems fine

At Chubb Home Security, we’ve taken every care to ensure you’re still protecting what matters most. Whether or not your system is NBN compatible depends on the brand, model and age of your system.

For confidence in your NBN-connected home security system

We have a list of compatible systems. Call one of our helpful Customer Service Team to advise you and guide you, and perhaps book a service call, too. Call 1300 124 822.

TIP: Upgrade to Chubb Secure Wireless 24/7 monitoring to ensure you continue to receive uninterrupted service.

With Chubb, you’re in safe hands.

How does my alarm connect to Chubb Secure Wireless?

The illustration below shows how your alarm system would connect to Chubb Secure Wireless. To enable this service, a Chubb technician will connect a Chubb Secure Wireless device to your alarm system. The device communicates via a secure GPRS mobile network and does not require any connection to power, a phone line or to the NBN Co Network Termination Device (NTD).

While our technician is at your home, they’ll test mobile coverage to ensure that the device is communicating correctly with our Grade A1 Security Monitoring Centre.




Why connect with Chubb Secure Wireless? 

  • No additional call costs
  • Reliable future wireless communications 
  • No NBN power back-up battery needed. 
    Your wireless communicator is powered by your existing alarm battery
  • No need for re-wiring at your premises
  • Freedom to choose a data-only RSP provider

For confidence in your home security system

We want to make sure that you can continue to protect what you treasure most, through and beyond the transition.

When you connect to the NBN, call us on 1300 124 822 so we can explain your choices and make sure your system is operating as it should.

With Chubb, you’re in safe hands.

How is my alarm connected to the NBN via the UNI-D (Data) Port?

See the illustration below to see how your alarm system would connect to the NBN to provide the connection to our 24/7 Secure Monitoring Centre.

The device is connected via the UNI-V port located within the Network Termination Device (NTD) directly to your alarm control panel (Alarm Device).

 

 

Advantages of connecting to UNI-D (Data) Port via the NBN

  • No additional call costs
  • Reliable easy-to-establish IP communications
  • May eliminate the possibility of re-wiring at your home
  • Freedom to choose a data-only RSP provider

Don’t worry if you don’t understand what all of this means to you. You can give one of our knowledgeable Customer Service team a call and they can explain it in more detail.

For confidence in your home security system

Chubb is by your side through and beyond the transition to help you protect what matters most.

When you connect to the NBN, call us on 1300 124 822 so we can make sure your system is operating as it should.

With Chubb, you’re in safe hands. 

What do I need to know about my alarm system being connected to the NBN?

The most important thing you need to know is that Chubb Home Security will continue to monitor you during the transition to NBN. We’re in a good position to be able to advise and guide you so you can continue to protect all that you cherish.

Some RSPs may have advised you that your security system will be unaffected by this change and they will simply connect your system to the NBN. However, not all systems are compatible; it really depends on the brand, model and age of your system.

You may experience communication problems when your alarm system is connected via the National Broadband Network. Reasons could include:

    • The type of alarm system at your premises
      Older systems and some brands are not compatible.
    • Interrupted signals during transmission to the monitoring centre
      Due to the way alarm systems communicate with our monitoring centre and the way that the NBN operates, potentially, signals from your alarm system won’t be transmitted correctly.
    • Loss of communication to the monitoring centre during power outages
      This type of outage occurs because your NBN service is connected to the power in your home. If it’s armed and the alarm is triggered, the siren will sound as normal at your home. However, if you don’t have a back-up battery (or the power outage lasts more than 3 hours), your home security system won’t send a signal to our monitoring centre until the power is restored to your premises.

Chubb helps you take care of what matters most to you

Our compliant AS2201.1 alarm systems will continue to work at a local level for a minimum of 16 hours as there is an on-board back-up battery in all alarm systems. 

This should not be confused with the NBN back-up power supply.

If you intend to connect to the NBN, we strongly recommend that you ask your RSP to install a back-up power supply. There is no additional cost to have this installed by your RSP and you can feel confident knowing that your system will protect you during a prolonged outage.

For confidence in your home security system

We want to make sure that you and your family are secure and protected through and beyond the transition. Our knowledgeable Customer Service team can help you with more detailed explanations of batteries and advise and guide you.

When you connect to the NBN, call us on 1300 124 822 so we can make sure your system is operating as it should.

With Chubb, you’re in safe hands.

Will connecting to the NBN compromise my security?

The short answer is: possibly. However, Chubb Home Security is here to guide you and advise you so you can mitigate or avoid loss of your security and keep safe all that you treasure.

Currently your traditional copper telephone line is not dependent on your electricity being connected at your premises and is powered by the local phone exchange. Therefore, during a power outage at your premises, your alarm system is still capable of communicating with our 24/7 Secure Monitoring Centre. Australian Standard 2201.1 ensures that the back-up battery on your alarm system will enable it to function for a minimum of hours during a power outage.

The NBN battery back-up battery power supply will only provide a few hours of continued ability to communicate, which could potentially leave your premises at risk if you experience an extended power outage.

Introducing Chubb Secure Wireless

We did our homework to find a solution that helps you protect what you cherish most.  With Chubb Secure Wireless [link to page], you’ll have the comfort of knowing that, during a power outage, your system is able to communicate for the full time that the alarm system back-up battery is available and is to AS2201.1 standards.

For confidence in your home security system

We want to make sure that you can continue to protect what you treasure most, through and beyond the transition.

When you connect to the NBN, call us on 1300 124 822 so we can answer any of your questions, explain the different connection options, and make sure your system is operating as it should. 

With Chubb, you’re in safe hands.

What’s the difference between the back-up battery connected to the Network Termination Device and the back-up battery found in my alarm system?

For your safety and peace of mind, it’s important to understand the difference between the NBN power supply back-up battery and the battery back-up that supplies power to your alarm system in the event of a power failure.

The NBN Power Supply Unit with Back-up Battery is a separate device that sits alongside your Network Termination Device (NTD) in your premises. This is an optional device that is supplied and installed by your RSP. This battery will power your Network Termination Device for a few hours after power has been out at your home.

Your alarm system back-up battery will continue to power your alarm system for a minimum of 16 hours when there is a power outage at your home. You’ll find it just inside the main panel of your alarm system. 

If you upgrade to Chubb Secure Wireless, your alarm system will continue to function as normal during a power outage for a number of hours and will continue to send signals to our A1 24/7 Secure Monitoring Centre.

For confidence in your home security system

We want to make sure that you ensure that what matters most to you is secure and protected, through and beyond the transition.

If you have questions or need advice about back-up batteries, please call one of our helpful Customer Service team, who can explain in more detail and guide and advise you. Call 1300 124 822.

Didn’t find the answer to your question above?

For confidence in your home security system and NBN changes, please call one of our friendly Chubb Home Security Customer Service Team on 1300 1 CHUBB (1300 124 822), Monday to Friday 8.30am to 6.00pm EST or contact us.

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*Source: Queensland Government

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